FAQ

Shipping & Delivery

How quickly will my NovelleHaus package arrive? We know you're excited to apply your new luxury sets! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Perfect for when a last-minute party pops up, a holiday event is calling, or you want your premium nail upgrades delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice for expanding your ongoing seasonal manicure wardrobe.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, handcrafted press-on nails with zero shipping costs on qualifying orders.

How are the delicate press-on nails packed to ensure they aren't damaged? We treat your beauty presentation with absolute respect. Every NovelleHaus nail set is securely mounted on a sleek display card, enclosed in a dust-proof crystal case alongside a full Application Kit (including a mini file, cuticle pusher, prep pads, non-toxic glue, and jelly tabs). This entire setup is shipped inside a rigid, crush-proof shipping box to guarantee your order arrives completely pristine, scratch-free, and flawless.

Can I track my shipment? Absolutely. As soon as your order leaves our fulfillment center, you will receive an automated email containing a secure tracking number so you can track your package straight to your doorstep.

Sizing, Fit & Daily Wear

How do I find my perfect press-on nail size? To ensure an absolute seamless fit that doesn't pop off, we provide an accurate Sizing Guide with millimeter measurements on every product page. You can easily measure the widest part of your nail beds using a piece of clear tape and a standard ruler. Pro-tip: If you are between sizes, we highly recommend choosing the smaller size for a more natural cuticle flush, or opting for our Full 24-Piece Sets which include all sizes to eliminate guessing entirely.

How long do NovelleHaus press-on nails stay on? Your wear-time depends entirely on your application method and lifestyle:

  • Using Nail Glue (Long-Term): Can last up to 2 to 3 weeks with proper nail prep, making it perfect for vacations or continuous daily wear.

  • Using Jelly Tabs (Short-Term): Can last from 1 to 5 days, which is ideal for weekend events, photo shoots, or switching styles frequently.

Can I wash my hair or swim while wearing these nails? Yes, 100%. Our salon-grade gel coatings and premium adhesives are entirely waterproof once fully cured. However, we highly recommend avoiding prolonged exposure to hot water (such as long hot baths or doing dishes without gloves) during the first 2 hours after application to allow the bond to lock perfectly.

Removal, Reuse & Returns

How do I remove the press-on nails without damaging my real nails? Removal is simple and completely painless! Soak your hands in a bowl of warm water mixed with a few drops of soap and olive oil (or body oil) for 10-15 minutes. Gently nudge the edges of the press-ons using your wooden cuticle stick until they naturally glide off. Never rip or force the nails off dry, as this can peel your natural nail layers.

What is your return policy? We want you to wear your new manicure with absolute pride! Due to strict personal hygiene, health, and beauty safety regulations regarding cosmetics and nail products, we accept returns only on completely unused, untried-on, and un-glued nail sets in their original, pristine condition and factory-sealed packaging within 30 days of delivery.